Every Haddon product is meticulously designed and handcrafted to meet the highest standards of luxury. Each item undergoes rigorous testing to ensure exceptional quality and durability, crafted to last a lifetime. This unwavering commitment to excellence enables us to confidently offer a lifetime guarantee on our Stoneware Products. The non transferrable guarantee only applies to the original purchaser and installation address as stated on the invoice. Failure to meet the below requirements will void the guarantee.

In the unlikely event that a product fails within the guarantee period, we will provide a free replacement or replacement parts at no cost. The resolution will depend on the specific product and nature of the failure, with our product support team evaluating and making the final decision. Our liability is limited to the affected item and does not extend to cover any consequential loss or damages incurred during installation.

To process any claim, we require the original proof of purchase. Please ensure this is provided before we begin our investigation. All products must be installed following the instructions provided in the installation guides included with the packaging. Alternatively, digital installation manuals are available under the product downloads tab on our website. Installation must be carried out by a qualified professional and comply with local water bylaws.

When submitting a claim, you must allow Haddon to inspect the goods. Depending on the nature of the product or issue, an on-site visit may be requested if deemed necessary. The below are not covered:

• Limescale build-up
• Corrosion
• Mould
• Mildew and associated issues

Haddon stoneware guarantee does not cover damage or malfunction caused by inappropriate cleaning methods or cleaning products. Only cleaning products & methods recommended by Haddon should be followed, please refer to our Stone Resin Care & Maintenance download.

Replacement of defective products will come at our discretion. If the original goods are no longer available, we will then look at providing a suitable alternative in comparison to the original product. Haddon will not be held liable for any reinstallation or fitting costs relating to the replacement of any spare part(s) or replacement product(s) - only the replacement of parts or products.